Frequently Asked Questions

General Questions

Why should I buy the Pro version of your product?

You can install the Pro version on up 5 PCs and the Pro version of Video Downloader Ultimate has some unique features not available in the Standard version. Please check out the comparison chart on the purchase page .

Where can I download videos ?

As long as the website uses the HTTP protocol, usually you can download videos from there.
Unfortunately, it happens that websites use special mechanisms to prevent that.
The following pages are recommended by us:

Of course there are also adult sites.

Why use this application instead of a browser Add-On?

When Video Downloader Ultimate runs as a Windows application, it is able to detect videos loaded from any browser running on the system.
It can use advanced techniques to detect video streams, that are split into multiple files e.g. DASH format and merge them while downloading.
In addition we are able to convert downloaded content to a different output format

Support split video files
Support DASH format
Convert to MP3 and MP4
Enable youtube download with browsers that do not allow this within Add-Ons

Can I upgrade to a 5-user License once bought a single license?

Yes, in this case you can buy an upgrade to the Pro version. In addition to the additional functions, you also get 5 licenses at once.

Troubleshooting

Playback of downloaded videos does not work.

Please note, that some videos may be of a format not supported by the application you use for playback.
In such case you can download a tool like VLC mediaplayer to check and playback your downloaded videos.

Why Video Downloader Ultimate does not work under Windows XP?

Microsoft has discontinued the support for Windows XP, which means that innovations on web pages are no longer supported. Specifically, from sites using the https protocol with new certificates, e.g. Youtube, you cannot download videos under Windows XP.

Playback of downloaded videos in Apple Safari does not work.

After installing apple quicktimeon your machine most videos should play fine in Safari.
Please note, that some videos may be of a format not supported by quicktime. In such case you can use a tool like VLC mediaplayer to check and playback your downloaded videos.

"Maximum number of activations reached" message when entering the license key.

This happens when the key was already used on another PC. Please contact our support.

I have lost my internet connection.

VDU is installed as proxy to find the watched video URLs. Theoretically, it is conceivable that this caused the lost of the internet access. If this happens, simply start videodownloaderultimate.exe again. If that does not help, you can disable the proxy manually as follows:

- Start Internet Explorer (even if you otherwise use a different browser)
- Enter the menu Tools->Internet Options
- Click Connections
- Click on Lan settings
- Disable the checkbox under proxy server

After downloading a video, my system is unbearably slow.

Maybe you have downloaded a defective or incompatible video. When Windows tries to create a thumbnail, it happens that the memory usage of the corresponding process continues growing up caused by an error in Windows. Then proceed as follows:

- Start the Task Manager (right click on an empty area of the taskbar)
- Stop the process dllhost.exe
- Delete the last downloaded video

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